Product Care & Recycling

A machine that's cleaned and maintained lasts years. One that isn't, doesn't — and most of what people call a fault is really a filter nobody washed.

Follow the manual first

Every model is different. The instructions that came with your machine are the authority on how to clean it, how often, and what not to do. Keep them. If you've lost them, the manufacturer publishes them online and we can point you to the right one.

What follows is general guidance and doesn't override the manual.

Floor care

Empty the dust cup after every use, or at least before it reaches the fill line. An overfull cup kills suction and strains the motor.

Wash or replace filters at the interval the manual gives. This is the single most common cause of a vacuum that seems to have lost power. Washable filters must be completely dry before they go back in — usually 24 hours, not an hour in front of a radiator.

Check the brush roll for hair and thread and cut it free carefully. Wrapped hair is what burns out belts and motors.

Check the hose and inlets for blockages if suction drops suddenly.

Never run a machine with a damaged cable, cracked housing or anything rattling inside. Stop, unplug it, and contact us.

Kitchen appliances

Unplug before cleaning, every time, and let the machine cool first.

Blades are sharp even when they look blunt. Handle them by the hub, never the edge, and never leave one submerged in a sink of water where you can't see it.

Check which parts are dishwasher safe before you load them. Some are, some aren't, and a heated dry cycle will warp parts that aren't rated for it.

Never submerge a motor base, heating element or control unit. Wipe them with a damp cloth.

Descale as instructed if your machine heats water. Limescale damage generally isn't covered by a guarantee, and in hard water areas it builds faster than people expect.

Clean after every use, not at the weekend. Dried-on food is the difference between a rinse and a scrub.

Charging and batteries

Use the charger and dock supplied. A different adaptor is a common cause of a machine that stops charging.
Don't leave anything charging unattended overnight.
Charge and store at room temperature. Heat is what kills lithium batteries.
If you're storing a cordless machine for a while, leave it part-charged rather than flat or full, and top it up every few months.
Stop using any machine whose battery is swollen, hot, leaking or deformed. Don't charge it again, don't put it in household waste, and contact us.

Genuine parts

Counterfeit filters, blades, brush rolls and accessories are widespread and they're not a harmless saving. They perform badly, they can damage the machine, and they void the manufacturer guarantee. A cheap filter that restricts airflow eventually costs you a motor.

Everything we sell comes through the same authorised supply chain as the machines. If you need a part we don't list, ask — we can usually get it.

Storage

Store machines clean and dry, out of direct sunlight and away from heat. Keep blades, small parts and cordless machines out of reach of children.

When a machine reaches the end of its life

Electrical products mustn't go in household waste. They contain materials worth recovering and batteries that are a fire risk in a bin lorry.

United Kingdom

The Waste Electrical and Electronic Equipment Regulations mean retailers must help customers dispose of old equipment.

When you buy a new machine from us, we'll arrange free takeback of your old equivalent machine for correct disposal, on a like-for-like basis. Ask us when you order and we'll tell you how.

You can also find your nearest recycling point through your local authority or at recyclenow.com. Many supermarkets and larger shops take small electricals and batteries.

Batteries should go in a battery recycling box rather than general waste — unless the battery is built into the machine and can't be removed without tools, in which case the whole machine goes for electrical recycling.

United States

Electrical and battery recycling is handled at state and municipal level. Check your local authority's household hazardous waste or e-waste programme. Many retailers operate battery drop-off points.

Damaged batteries

A swollen, punctured or leaking lithium battery is a fire risk. It mustn't go in any bin, or in the post without the carrier's agreement.

Questions

sales@ninjasharkoutlet.com · 0800 862 0452