Terms & Conditions for Orders and Accounts

These terms cover ordering from Ninja Shark Outlet and holding an account with us. They sit alongside our terms of service, terms of sale, refund policy and privacy policy.

Nothing here removes or reduces your statutory rights.

1. Who we are

Ninja Shark Outlet, 1st/2nd Floor, Building 3150, Thorpe Park, Century Way, Leeds, England LS15 8ZB, United Kingdom.

sales@ninjasharkoutlet.com · 0800 862 0452

2. Your rights when you buy from us

If you are a consumer, the Consumer Rights Act 2015 applies to everything you buy from us. Goods must be:

of satisfactory quality — meeting the standard a reasonable person would expect, taking account of price and description
fit for purpose — including any particular purpose you told us about before buying
as described — matching the description, sample or model you were shown

If goods do not meet these standards you have a short-term right to reject within 30 days, and after that a right to repair or replacement, and to a price reduction or final right to reject if that fails.

We do not exclude any of these terms.

3. Age

You must be 18 or over to order. We may decline or cancel an order where we believe this is not the case.

4. Placing an order

Adding items to your basket and paying is an offer to buy. A contract is formed when we send you a dispatch confirmation.

We may decline an order — for example if the item is out of stock, if we have identified a pricing error, if we cannot verify payment, if carrier restrictions prevent us shipping a battery-containing machine to your address, or if we cannot supply the correct electrical specification for your delivery country.

If we decline an order you have paid for, we refund in full.

5. Price

The price is the one shown on the product page at the time you order, including VAT where applicable.

We will not increase the price after we have accepted your order. If a listed price was clearly wrong, we will contact you before dispatch and give you the choice of paying the correct price or cancelling for a full refund.

6. Availability and substitution

We will not substitute a different product for the one you ordered without your agreement.

If what you ordered is unavailable or has been discontinued, we will contact you, tell you what we can offer instead, and cancel and refund in full if the alternative is not what you want.

This matters with appliances, where two models in the same range can differ in capacity, attachments, noise and running cost. We will not send you the closest thing on our own initiative.

7. Payment

We take payment when you order. Card details are handled by our payment provider; we do not hold your card number.

If a payment is reversed or charged back after dispatch, we may recover the goods or the amount owed.

8. Delivery, risk and title

Delivery times are on our shipping page.

Goods are at our risk until they are delivered to the address you gave us. Title passes to you when we have received payment in full.

9. Cancellation and returns

Set out in full in our refund policy. We give 30 days, longer than the 14 required by the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Sealed consumables cannot be returned once opened unless faulty. There is no restocking or administration fee on a lawful cancellation.

10. Accounts

You do not need an account to order, but you can create one to track orders and save addresses.

Keep your password to yourself, and tell us if you think someone else has access to your account. You are responsible for activity on your account unless it results from our failure.

We may suspend or close an account that is being used fraudulently or in breach of these terms. Closing an account does not affect orders already accepted.

We do not run a paid membership or subscription scheme.

11. Product safety and recalls

If a safety notice or recall affects a product you have bought from us, we will contact you using your order details. Please keep them current, and register your machine with the manufacturer so they can reach you too.

Tell us about any safety problem with a machine. We may be required to report it to the manufacturer and to the relevant authority.

12. Waste Electrical and Electronic Equipment

Electrical equipment must not go in ordinary household waste, and retailers must help customers dispose of old equipment.

When you buy a new machine from us, we will arrange free takeback of your old equivalent machine for correct disposal, on a like-for-like basis. Ask us when you order and we will tell you how.

Full detail, including batteries and what to do with a damaged one, is on our product care and recycling page.

This applies to UK sales. US customers should check local e-waste arrangements, which are covered on the same page.

13. Intellectual property

The Ninja Shark Outlet name, logo, site design, photographs and written content are ours and are protected by copyright and, where applicable, trade mark law. They may not be reproduced for commercial purposes without our written permission.

Manufacturer names, model names, trade marks and product imagery belong to their respective owners. We use them under the terms of our authorised retailer agreements and to identify the goods we sell.

14. Events outside our control

We are not liable for failure or delay in performing our obligations where it is caused by something beyond our reasonable control, including supplier failure, courier disruption, customs delay, extreme weather, fire, flood, power failure, industrial action or government restrictions.

If such an event occurs we will contact you and either extend the delivery time or, if the delay is substantial, let you cancel and refund you in full.

15. Complaints

sales@ninjasharkoutlet.com, or ring 0800 862 0452. We acknowledge within 5 working days and aim to resolve within 21. The procedure is on our contact information page.

16. Governing law

These terms are governed by the law of England and Wales. US consumers retain the protection of mandatory provisions of their state's law.

17. Changes

We may change these terms. Changes take effect when posted here and do not apply to orders already accepted.