Contact information
Contact Information
Ninja Shark Outlet
1st/2nd Floor, Building 3150 Thorpe Park, Century Way Leeds England LS15 8ZB United Kingdom
Phone: 0800 862 0452 From outside the UK: +44 800 862 0452 Email: sales@ninjasharkoutlet.com
Hours Monday to Friday: 9:00 to 17:30 Saturday, Sunday and bank holidays: closed
We're an online retailer. The address above is our office, not a shop, and it isn't set up for customers to call in — please contact us by phone or email rather than travelling.
When we reply
| Route | Response time |
|---|---|
| Phone, during opening hours | Straight away |
| Phone, out of hours | Leave a message; we return calls the next working day |
| Within 1 working day | |
| Contact form | Within 1 working day |
What to include
About an order. Order number, and what has happened.
About a product before you buy. Which model, and what you want it for. That gets you a useful answer rather than a specification you could have read yourself.
About a return. Order number, what you're returning, and why. Tell us whether the original packaging is intact.
About a fault or warranty claim. Order number, the model, the serial number if you can find it, and a description of the fault with a photo or short video. Serial numbers are usually on a label on the base of the machine, inside a compartment, or under the dust cup.
About a safety concern. Ring rather than email, particularly for anything involving heat, smoke, sparking, a burning smell or a swollen battery. Stop using the machine and unplug it first.
About parts. The model, and what you need. If you're not sure which part it is, a photo is usually quicker than a description.
Complaints
Step 1. Email sales@ninjasharkoutlet.com with "Complaint" in the subject line, or ring 0800 862 0452. Set out what happened, when, and what you'd like done about it.
Step 2. We acknowledge within 5 working days.
Step 3. We investigate and give you a full response within 21 days. If it's going to take longer, we'll tell you why and when to expect an answer.
Step 4. If you're still not satisfied, say so and we'll look at it again.
If we can't resolve it. UK customers can get free advice from the Citizens Advice consumer service, which is also the route into Trading Standards. US customers can contact their state Attorney General's consumer protection office.
Reporting a product safety problem
Please tell us first. We'd rather hear it from you, and we can raise it with the manufacturer.
UK customers can also report a product safety concern to their local Trading Standards service via Citizens Advice. US customers can report to the Consumer Product Safety Commission.
Trade and press
Suppliers and trade enquiries: sales@ninjasharkoutlet.com, marked "Trade".
Press and media: same address, marked "Press". Tell us your deadline.
Your data
How we handle what you send us is set out in our privacy policy. Short version: we use it to answer you, we keep it no longer than we need to, and we don't sell it.