Terms of Sale

These terms govern the sale of goods by Ninja Shark Outlet, whether you buy online or by phone. Nothing in them affects your statutory rights.

1. The seller

Ninja Shark Outlet, 1st/2nd Floor, Building 3150, Thorpe Park, Century Way, Leeds, England LS15 8ZB, United Kingdom.

sales@ninjasharkoutlet.com · 0800 862 0452

2. How the contract is formed

Your order is an offer to buy. We accept it when we send you a dispatch confirmation. The automated order acknowledgement is not acceptance.

If we cannot accept your order we will tell you and refund any payment in full.

3. Description of goods

We describe goods using the manufacturer's own specifications. Photographs are a guide and screen colour varies between devices.

Performance figures, feature descriptions and any test results originate with the manufacturer. The manufacturer's documentation is the authority on what a machine does, and we recommend reading it before you buy anything expensive.

4. Authorised retailer status

We are an authorised SharkNinja retailer. All goods are genuine and supplied through the manufacturer's own distribution network.

Ninja and Shark products carry a 2-year manufacturer guarantee from the date of purchase from us. Other products carry the manufacturer's guarantee stated on their product page.

All parts, accessories and consumables we supply are genuine manufacturer parts.

5. Price

The price is the one displayed at the time you order, in the currency shown at checkout. VAT is included where it applies.

We will not increase the price after accepting your order. Where a price was obviously wrong we will contact you before dispatch and offer the correct price or a full refund.

Delivery to the UK and the US is free.

6. Import duty and taxes on US orders

Goods sent to the United States are subject to US import duty and taxes. The $800 de minimis exemption was suspended in August 2025.

Import duty, tariffs and brokerage fees are charged to you by the carrier and are not included in the price at checkout. They are set by the US authorities and we cannot estimate, reduce or absorb them.

We will not undervalue a shipment or declare goods as a gift.

7. Electrical specification

Goods are supplied in the electrical specification appropriate to the delivery country, with the correct plug and voltage rating for that market.

We do not supply machines intended for a different electrical market, and we do not recommend using a travel adaptor to work around a voltage difference.

8. Payment

Payment is due in full at the time of order. We do not receive or store your full card number.

Where payment is by instalment plan, the provider's terms apply in addition to these.

9. Delivery, risk and title

Delivery times are on our shipping page and are estimates.

Risk passes to you on delivery to the address you gave us. Title passes when we have received payment in full.

We deliver within 30 days of the contract unless agreed otherwise. If we miss an agreed date that you told us was essential, or fail to deliver within a further reasonable period, you may cancel and receive a full refund.

Goods containing lithium batteries are subject to carrier restrictions. Where a restriction prevents us shipping to your address by the service you selected, we will contact you with the alternative or cancel and refund in full.

10. Cancellation and returns

Your rights are set out in full in our refund policy.

In summary: 30 days from delivery to tell us, 14 further days to send it back, goods complete and in the original box, refund within 14 days of receipt and checking. Change-of-mind postage at your cost; faulty or wrongly supplied goods at ours.

Sealed consumables cannot be returned once opened unless faulty. This covers food-contact items, filters and cleaning solutions.

There is no restocking or administration fee on a lawful cancellation.

11. Faulty goods

Under the Consumer Rights Act 2015 goods must be of satisfactory quality, fit for purpose and as described. If they are not, you have a right to reject within 30 days of delivery and receive a full refund. After 30 days you are entitled to repair or replacement, and if that fails, to a price reduction or a final right to reject.

Manufacturer guarantees run alongside these rights. We handle guarantee claims on your behalf.

Fair wear and tear is not a fault. Nor is damage from dropping, blockages caused by lack of maintenance, limescale where the machine was not descaled as instructed, liquid ingress beyond the machine's rating, fitting non-genuine parts, using a charger other than the one supplied, or use contrary to the instructions.

12. Product safety

If we become aware of a safety notice or recall affecting a product you have bought, we will contact you using the details on your order. Please keep them up to date.

If a machine overheats, smokes, smells of burning, or has a swollen or damaged battery, stop using it, unplug it or stop charging it, and contact us immediately.

13. Liability

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, for breach of the statutory terms about quality, fitness and description, for defective products under the Consumer Protection Act 1987, or for anything else that cannot lawfully be excluded.

Subject to that, we are not liable for losses that were not foreseeable when the contract was formed, or for business losses where you are a consumer. We are not liable for any consequence of using a machine contrary to the manufacturer's instructions or of fitting non-genuine parts.

Where we are liable and the carve-outs do not apply, our liability is limited to the price of the goods.

14. Events outside our control

We are not liable for delay or failure caused by events beyond our reasonable control. We will contact you and either extend the delivery time or let you cancel for a full refund if the delay is substantial.

15. Governing law

These terms are governed by the law of England and Wales. UK consumers may bring proceedings in England and Wales, or in Scotland or Northern Ireland if resident there. US consumers retain the protection of any mandatory provisions of their state's law.

16. Complaints

sales@ninjasharkoutlet.com or 0800 862 0452. We acknowledge within 5 working days and aim to resolve within 21. The procedure is on our contact information page.